Kenya Coffee School & Barista Mtaani
POS / CRM / BI / ERP Systems for HORECA
(Hotels, Restaurants, Cafés & Catering)
#OSE | Open Skills Education
Delivered by Kenya Coffee School in collaboration with Barista Mtaani, this future-ready module equips learners with digital business systems skills essential for managing modern HORECA operations efficiently, transparently, and profitably.
Overview
Today’s hospitality and coffee businesses run on data-driven systems. This module demystifies POS, CRM, Business Intelligence (BI), and ERP platforms, showing how technology improves sales control, customer experience, inventory accuracy, financial reporting, and decision-making across cafés, restaurants, hotels, and catering businesses.
What you’ll learn
- POS Systems: sales processing, menus, modifiers, payments & daily reports
- CRM for HORECA: customer data, loyalty programs, feedback & retention
- Inventory & Stock Control: recipes, wastage reduction & procurement planning
- Business Intelligence (BI): dashboards, KPIs, sales trends & performance analysis
- ERP Fundamentals: finance, HR, procurement & operations integration
- System Integration: POS–CRM–ERP data flow & automation
- Data Accuracy & Security: access control, backups & cyber hygiene
- Decision-Making with Data: forecasting, pricing & operational optimization
- Digital Compliance: records, audits & tax-ready reporting
Who it’s for
- Café, restaurant & hotel managers
- Coffee shop owners & franchise operators
- Baristas moving into management roles
- HORECA accountants & supervisors
- Youth pursuing careers in hospitality technology
Why Open Skills Education?
- Open access to hospitality digital systems knowledge
- Practical, real-world system use cases
- Empowering smarter operations and better profitability
Open to all. Control the data. Improve service. Scale smartly.
📞 0707503647 | 0704375390
Great hospitality is powered by great systems—and informed people.