Digital Transformation Certification Course Outline at Kenya Coffee School and Barista Mtaani.

Module 1: Introduction to Digital Transformation

  • Defining Digital Transformation and Its Impact
  • Evolution of Business in the Digital Age
  • Key Drivers of Digital Transformation
  • Traditional vs. Digital Business Models
  • Challenges and Barriers to Transformation

Module 2: Digital Transformation Strategy & Frameworks

  • Understanding Digital Business Strategy
  • Key Digital Transformation Frameworks (McKinsey’s 7S, Three Horizons, Digital Capability Model)
  • Digital Maturity Assessment & Roadmap
  • Aligning Business Goals with Digital Strategies
  • Measuring the Success of Digital Initiatives

Module 3: Digital Transformation Domains

  • The Five Pillars of Digital Transformation
  • Customers & Experience
  • Competition & Market Disruption
  • Data-Driven Decision Making
  • Innovation & Agility
  • Value Creation & Business Models
  • Case Studies on Industry Impact

Module 4: Customer-Centric Digital Transformation

  • Understanding Digital Consumer Behavior
  • Enhancing Customer Experience (CX) Through Digital Channels
  • The Role of Personalization & Predictive Analytics
  • Customer Journey Mapping & Engagement Strategies
  • The Impact of Social Media & Influencer Marketing

Module 5: Platform Business Models & Network Effects

  • Introduction to Digital Platforms & Ecosystems
  • Understanding Two-Sided Markets & Network Effects
  • Business Models of Leading Digital Platforms
  • Monetization Strategies in Platform Business
  • The Role of APIs & Open Innovation

Module 6: Artificial Intelligence (AI) & Machine Learning in Business

  • Overview of AI & ML and Their Role in Digital Transformation
  • Types of AI: Narrow AI, General AI, & Super AI
  • Business Applications of AI & ML in Various Industries
  • Automating Business Processes with AI
  • Ethical Considerations and Bias in AI

Module 7: Big Data & Analytics in Digital Transformation

  • Basics of Big Data and Its Business Applications
  • Structured vs. Unstructured Data
  • Data-Driven Decision Making & Predictive Analytics
  • Tools and Technologies for Big Data (Hadoop, Spark, etc.)
  • Case Studies on Data-Driven Business Models

Module 8: Business Innovation Through Experimentation

  • Principles of Business Experimentation
  • A/B Testing and Iterative Business Models
  • The Role of Design Thinking in Innovation
  • Convergent & Divergent Thinking in Business Strategy
  • Real-World Examples of Experimentation-Driven Growth

Module 9: Managing Change & Organisational Culture in Digital Transformation

  • The Role of Leadership in Digital Change
  • Organisational Resistance & Overcoming Barriers
  • Developing a Digital-First Culture
  • Agile Mindset & Cross-Functional Collaboration
  • Employee Upskilling & Talent Management for Digital Transformation

Module 10: Cybersecurity & Ethics in Digital Business

  • Cybersecurity Threats in Digital Transformation
  • Data Protection Laws & Compliance (GDPR, CCPA)
  • Ethical Challenges of AI & Big Data
  • Digital Trust & Consumer Data Privacy
  • Best Practices for Securing Digital Assets

Module 11: Business Models & Surviving Disruption

  • What is Disruption? Understanding the Disruptive Innovation Theory
  • Disruptive Business Models & How They Succeed
  • Strategies for Businesses to Adapt to Digital Disruption
  • Digital Transformation in Traditional Industries
  • Planning for Long-Term Digital Resilience

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