Kenya Coffee School Lean IT

Certified Lean IT Training Course Outline by Kenya Coffee School and Barista Mtaani

Module 1: Introduction to Lean

• About Lean
• Origins of Lean
• Lean in a Nutshell
• Key Lean Terms and Concepts
• Muda
• Wastes of Lean
• Classical Forms of Muda
• Lean Temple
• Hoshin Kanri (Policy Deployment)
• Jidoka (Autonomation)
• Just in Time (JIT)
• Big Losses
• Lean Business and Uses of Lean
• What Lean Should Look Like?
• PDCA (Plan, Do, Check, Act)
• Lean IT and Lean IT Dimensions

Module 2: Lean Customer

• Customers, Processes, and Waste
• What are Customers?
• Why do we Need to Listen to the VOC?
• Determine the Value and Define the VOC
• VOC Methodology
• Identify Customers
• Customer Segmentation
• SIPOC
• Gather Customer Information
• Tips for Customer Information Sources
• Analyse Customer Information
• Affinity Diagrams
• Overview of the Kano Model
• Kano Analysis
• What the Lines Imply?
• Axis
• Determine Customer Needs
• Identifying the Requirements
• What is a Critical to Quality (CTQ)?
• Critical to Quality Trees
• Why Do This?
• Identify Critical Customer Needs
• Identify Quality Drivers
• Identify Performance Requirements
• CTQ Trees in Action
• Common Terminology
• What Might the Customer Care About?

Module 3: Lean Process

• Lean Principles
• Value
• Path to Value
• Lean Principle
• Value Stream Terminology
• Process Maps
• Swim Lanes
• Process Mapping
• Typical Process Map Contents
• What is Value Stream?
• Value Stream Maps
• Steps for Building a Value Stream Map
• Push Vs Pull Systems
• Key Lean Metrics
• Choosing the Right Metrics
• Metrics and Measures Roadmap

Module 4: Managing Performance

• What are Lean Process Measurements?
• Two Top-Level Measures
• Application of OEE
• Four Sub-Metrics
• Calculating OEE and TEPP
• Key Performance Indicators (KPIs)
• Process Measurement Points
• Criteria for Good Measures

Module 5: Lean Organisation

• Lean Leadership
• Employee Empowerment
• Communication Planning
• Pursuing Perfection
• Visual Management
• Cell Information Boards
• Guidelines for Visual Management
• Visual Management Checklist

Module 6: Behaviour and Attitude

• Lean Management
• Leadership and Culture
• Gemba and Gemba Walk
• 5S and Steps of 5S

Module 7: Problem/Kaizen

• Kaizen Philosophy and Events
• Formal Kaizen Process and Roles
• What is DMAIC and DMAIC Cycle?
• Problem Solving Framework
• Background to Problem Solving
• Seven-Step Problem-Solving Methodology
• Generate and Select Solutions
• 5 Whys
• Completing the 5 Whys
• Root Cause Analysis
• Key Steps in the Use of a Fishbone Diagram
• Example of Workshop Validation Process
• Cause and Effect Diagram
• Fishbone
• Reverse Fishbone
• Pareto Analysis