Certified Lean IT Training Course Outline by Kenya Coffee School and Barista Mtaani
Module 1: Introduction to Lean
- About Lean
- Origins of Lean
- Lean in a Nutshell
- Key Lean Terms and Concepts
- Muda
- Wastes of Lean
- Classical Forms of Muda
- Lean Temple
- Hoshin Kanri (Policy Deployment)
- Jidoka (Autonomation)
- Just in Time (JIT)
- Big Losses
- Lean Business and Uses of Lean
- What Lean Should Look Like?
- PDCA (Plan, Do, Check, Act)
- Lean IT and Lean IT Dimensions
Module 2: Lean Customer
- Customers, Processes, and Waste
- What are Customers?
- Why do we Need to Listen to the VOC?
- Determine the Value and Define the VOC
- VOC Methodology
- Identify Customers
- Customer Segmentation
- SIPOC
- Gather Customer Information
- Tips for Customer Information Sources
- Analyse Customer Information
- Affinity Diagrams
- Overview of the Kano Model
- Kano Analysis
- What the Lines Imply?
- Axis
- Determine Customer Needs
- Identifying the Requirements
- What is a Critical to Quality (CTQ)?
- Critical to Quality Trees
- Why Do This?
- Identify Critical Customer Needs
- Identify Quality Drivers
- Identify Performance Requirements
- CTQ Trees in Action
- Common Terminology
- What Might the Customer Care About?
Module 3: Lean Process
- Lean Principles
- Value
- Path to Value
- Lean Principle
- Value Stream Terminology
- Process Maps
- Swim Lanes
- Process Mapping
- Typical Process Map Contents
- What is Value Stream?
- Value Stream Maps
- Steps for Building a Value Stream Map
- Push Vs Pull Systems
- Key Lean Metrics
- Choosing the Right Metrics
- Metrics and Measures Roadmap
Module 4: Managing Performance
- What are Lean Process Measurements?
- Two Top-Level Measures
- Application of OEE
- Four Sub-Metrics
- Calculating OEE and TEPP
- Key Performance Indicators (KPIs)
- Process Measurement Points
- Criteria for Good Measures
Module 5: Lean Organisation
- Lean Leadership
- Employee Empowerment
- Communication Planning
- Pursuing Perfection
- Visual Management
- Cell Information Boards
- Guidelines for Visual Management
- Visual Management Checklist
Module 6: Behaviour and Attitude
- Lean Management
- Leadership and Culture
- Gemba and Gemba Walk
- 5S and Steps of 5S
Module 7: Problem/Kaizen
- Kaizen Philosophy and Events
- Formal Kaizen Process and Roles
- What is DMAIC and DMAIC Cycle?
- Problem Solving Framework
- Background to Problem Solving
- Seven-Step Problem-Solving Methodology
- Generate and Select Solutions
- 5 Whys
- Completing the 5 Whys
- Root Cause Analysis
- Key Steps in the Use of a Fishbone Diagram
- Example of Workshop Validation Process
- Cause and Effect Diagram
- Fishbone
- Reverse Fishbone
- Pareto Analysis