Skip to content Module 1: Designing and Preparing for a Training Session
- Basic Steps in Training Design
- Conducting a Training Needs Analysis
- Writing SMART Objectives
- Developing a Comprehensive Training Plan
- Organising Presentation Material for Your Audience
- Choosing Effective Training Methods
- Using Visual Aids and Technology
Module 2: Effective Communication Skills
- Understanding the Communication Process
- Assertive vs. Passive and Aggressive Communication
- Overcoming Communication Barriers
- Techniques for Effective Speaking
- Active Listening and Improving Listening Skills
- Presenting with Confidence and Influence
Module 3: Engaging the Audience
- Techniques to Grab and Maintain Attention
- Reading and Responding to Audience Reactions
- Deploying Interactive Activities
- Facilitating Knowledge Retention
- Managing Group Dynamics and Interaction
Module 4: Questioning and Feedback Techniques
- Introduction to Effective Questioning Techniques
- Types of Questions: Open, Closed, Probing, etc.
- Encouraging Participation and Critical Thinking
- Providing Constructive Feedback
- Receiving and Implementing Feedback
Module 5: Facilitation and Group Work
- Principles of Effective Facilitation
- Tuckman’s Stages of Group Development
- Forming, Storming, Norming, Performing, Adjourning
- Strategies for Managing Group Work
- Facilitating Collaboration and Engagement
Module 6: Managing Training Sessions and Unforeseen Circumstances
- Starting and Ending a Training Session
- Beating Last-Minute Nerves
- Structuring the Closing and Delivering Closing Remarks
- Evaluating Training Effectiveness
- Improvising and Thinking on Your Feet
- Handling Delays, Technology Failures, and Difficult Audiences
