Assertiveness Skills Training Course Outline
Module 1: Introduction to Assertiveness Skills
- Benefits of Being Assertive
- Assertiveness and Conflicts
- Conflict Resolution Model
- Mode
- What Does It Mean to Be Assertive?
- Rules of Assertion
- When to Be Assertive
- Being Assertive in the Workplace
Module 2: Getting Your Point Across
- Presenting Clear Messages
- Ending Conversations
- Gaining Confidence
- Tools
Module 3: Dealing with Difficulty
- Handling Difficult People and Situations
- Art of Saying No
- Managing Conflict and Moving Forward
Module 4: Emotional Intelligence
- Managing Emotions
- Dealing with Someone Else’s Emotions
Module 5: Handling Difficult Situations
- Dealing with Difficult People and Situations
- CLASS Technique
- How to Keep Calm in Challenging Situations?
- Breathing Exercises